Our Refund Policy
We accept refunds and exchanges.
Delivery Policy (Within 5 Days of Delivery)
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returning products shipping will be at the expense of the customer.
Final Sale items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
How to Request an Exchange or Return:
You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.
Contact us via email (firstname.lastname@example.org)
Let us know why you'd like to return -- we'll help you determine if there is an exchange that will better suit your needs
We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 255 Kanata Avenue, Kanata, ON K2T 1K5, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
To return your product, you should mail your product to: 255 Kanata Avenue, Kanata, ON K2T 1K5, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
A re-stocking fee of 5% will be deducted from the final refund total, this is to cover costs of processing and handling your payments along with any other costs that may occur.
Grace In The Kitchen
255 Kanata Avenue, Kanata, ON K2T 1K5, Canada
(613) 521 4818